PROTECTING YOUR PRIVACY
INFORMATION WE COLLECT AND HOW WE USE IT
You may use some of our services without registering an account on the Site or providing any Personal Information; however, when you register an account on the Site, you are required to provide us Personal Information. We collect and store the following Personal Information in connection with your registration of an account: your first and last name, your email address. We may also collect your home and/or mobile phone number and your mailing address. You understand that by providing us such Personal Information, you allow us to identify you. You can control who has access to some of your Personal Information by changing your privacy settings on the Site. Some of the services we provide may be hampered if you do not provide us the necessary Personal Information.
We may use the Personal Information you submit during the registration process to send you services-related communications. We may also use such Personal Information to send you electronic newsletters or promotional e-mails, unless you have requested not to receive such promotional communications from us as described below.
Feedback and Communications
If you provide us Feedback or contact us via e-mail or participate in our polling or survey activities, we will collect your name and e-mail address, any information requested in our Feedback or polling forms, as well as any other content included in the e-mail or Feedback and polling forms you send to us. Any Feedback you provide will be governed by the Terms. We may use Personal Information submitted in your communications to contact and respond to you and otherwise in the same manner as described above for registration information.
Log File Information
When you register with or view the Site, our e-commerce platform provider may collect, and share with us, information such as your web request, IP address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, shopping cart information, and other browsing information. This information is used to provide the Site and services to you and improve the Site and services.
A Web beacon, also referred to as a beacon, clear gif or page tag, consists of code that delivers a small graphic image from another web site or third party server. They may not be visible as the beacon is generally a 1×1 pixel that is often designed to blend into the background of a webpage. We may employ web beacons on the Site to track your online usage patterns, to monitor the effectiveness of ad banners, and to gather general log, statistical, and referral information. In addition, we may also use web beacons in HTML-based emails sent to you to track which emails are opened by you. This information is used to enable more accurate reporting, improve the effectiveness of our marketing, and improve the Site. We do not use web beacons to store or link to Personal Information.
We may provide certain additional services and/or communications if you select such additional services and/or communications by opting-in to such additional services and/or communications using certain buttons provided in the user interface of our services. We will collect your name and e-mail address and any other information we specify in the user interface of our services where you opt-in by clicking on such buttons. We may use such Personal Information to send you the corresponding additional services and/or communications.
Collection by Third Party Tools
We may provide your information to third party service providers (such as, but not limited to, our e-commerce platform provider) who need the information to perform services for us. These third party service providers are required not to use your Personal Information other than to provide the services requested by Telepresence Robotics.
We may create Anonymous Information records from Personal Information by excluding information (such as your name) that would otherwise make such data personally identifiable to you. We reserve the right to use and disclose Anonymous Information at our discretion.
Changes and Deletion of your Data
If your Personal Information changes, or if you no longer desire to use or access the Site, you may correct, update, amend, delete or request deletion by making the change in your registered account settings page, or by contacting us via the Contact page. We will retain your information for as long as your account is active or as needed to provide you services. Please note that even if you have asked us to delete your account or any associated data as described above, we may be required to keep certain of your information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. In any event, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will periodically send you free newsletters and e-mails that directly promote the use of the Site or to tell you about services we believe will be of interest to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails and you will have the opportunity to “opt-out” by following the unsubscribe instructions included in these emails or you can contact us via the Contact page.
Do Not Track
We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it; however, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and no company, including Telepresence Robotics, can completely or effectively eliminate the risks associated with handling information on the Internet. You acknowledge and agree that you provide your Personal Information at your own risk.
Telepresence Robotics does not knowingly collect or maintain Personal Information from or about children under the age of thirteen (13) and the Site is not intended to be used by persons under thirteen (13). If you are under the age of thirteen (13), please do not use the Site at any time nor in any manner If we learn that Personal Information of persons under thirteen (13) years of age has been collected on the Site, then we may deactivate the account and/or make the user content inaccessible. If you find that we have personal information about anyone below thirteen (13) years of age on our website, please inform us via the Contact page.
THIRD PARTY TOOLS; THIRD PARTY PROMOTIONS AND LINKS
QUESTIONS AND ADDITIONAL INFORMATION